Refund Policy

Refund Policy

Effective Date: [07/30/2025]

At www.capeserenity.shop, we strive to ensure your satisfaction with our products. If you are not fully satisfied with your purchase, please review our refund policy below.

Returns & Refunds

• Eligibility:
  You may request a refund if the product is defective, damaged upon arrival, or not as described. Requests must be made within [7] days of receipt.

• Non-Eligible Items:
  Customized, personalized, or intimate products are not eligible for refunds unless defective or damaged.

• Refund Process:
  To request a refund, contact us at vanessa@capeserenity.shop with your order number and reason for the return. We will provide instructions for returning the product.

• Return Shipping:
  The customer is responsible for return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping method.

• Inspection & Processing:
  Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund request within [5] business days.

• Refund Method:
  Approved refunds will be processed via the original payment method within [7] business days.

Exchanges

• We do not offer direct exchanges. If you prefer a different product, please request a refund and place a new order.

Late or Missing Refunds

• If you haven’t received your refund within the specified period, first check your bank account. Then contact your bank or payment provider. If issues persist, contact us at vanessa@capeserenity.shop

Contact Us

For any questions related to refunds, please contact us at vanessa@capeserenity.shop.